Our Limited Liability Company «CiviMobile Solutions» (herein referred to as “we”, “us”, “our”) appreciates your using our website https://civimobile.org (herein referred to as “Website”) and our mobile application CiviMobile (herein referred to as “Application”). We respect your right to privacy, and this Privacy Policy explains why and how we use your data. This Privacy Policy shall help you to make informed decision on whether to use the Website and/or the Application. This Privacy Policy does not cover anonymous information that does not allow us to identify a person, or in case such identification is very difficult. But as we want to be as transparent as possible, therefore, here we provide general information about anonymous data collected as well.
CiviMobile Solutions, LLC (also referred to as ‘us’ or ‘we’) is the owner of the Website and the Application. The term ‘you’ refers to the user or viewer of our website and/or the Application.
1.DEFINITIONS
We use specific terms in order to make this Privacy Policy more clear. These definitions shall help you to understand the Privacy Policy:
- You or user. It is any person that visits our Website or Application. Usually it does not matter whether user is registered in our Website or subscribed to it, or not, whether he/she is a CiviCRM registered user or not. In case we refer to some specific group of users (e.g. those who are registered in our Website) – it will be clear from the context.
- Anonymous data or anonymous information. It is data that does not identify you as a particular person. For example, digital distribution platforms may provide us with information on how many people downloaded our application, how often they use our application, which pages of the application they attend, etc. Third-party service providers may provide us with information about people of which age and from which countries visit the Website. But we do not know who those people are, who exactly and when use our application, where those people live, etc.
- Personal data or personal information. This means data that allows identifying you as a particular person.
- Website. Please pay attention, that when we use the word “Website” from a capital letter, we refer to our website https://civimobile.org or its any part (for example, web page). When we use the word “website” from a lowercase letter, we refer to its general meaning, that is to any website.
- Application. Please pay attention, that when we use the word “Application” from a capital letter, we refer to our mobile application CiviMobile that allows its users to connect to the CiviCRM database in a user-friendly way. When we use the word “application” from a lowercase letter, we refer to its general meaning, that is to any application designed to run on a mobile device such as a phone, tablet, or watch.
Other terms are used according to their general meaning or as determined in the specific Terms of use.
2. SCOPE OF THIS PRIVACY POLICY
This Privacy Policy applies to personal data and other information processed in connection with your use of the Website and/or the Application.
This Policy does not apply to information processed independently by third-party websites, mobile platforms, app stores, or services linked from our Website or Application.
3. WHAT DATA DO WE COLLECT AND HOW?
3.1. Information Collected Automatically
While you use our Website, some information may be automatically collected, particularly:
- your interactions with our Website – such as time of the Website visit; pages or screens of the Website you viewed; how long you have been viewing each of them; access date and time, your activity on each page or screen; your moving between pages or screens; referring Website details (for example, the URL you came through to arrive at the Website); the total number of your interactions with our Website for the entire period; the average duration of your interactions with our Website for the entire period; the date of the last view (when you initiated the interactions with our Website for the last time); document downloads; clicks on links leading to external websites; errors when you fill out forms; log records etc.;
- technical data – type of web browser; type of operating system (OS); device type and its characteristics etc.;
- language settings;
- your IP address.
We may collect this information automatically as a part of log files as well as through the use of cookies or other tracking technologies.
Such information does not identify you as a particular person directly. But it may identify a device you are using to visit our Website, its characteristics, your operating system, browser, language preferences, etc.
We may receive some general information about use of our Application (for example, from AppStore, Google Play we may receive information how often the Application is used; which pages of the Application are used; how long the Application is used; which versions of the Application are installed; people of what age and from which countries use the Application; which language is used etc.), but such information does not allow to identify any user.
3.2. Information You Provide Directly
We also collect your personal information you provide to us (for example, by creating account on our Website, or subscribing to updates or newsletters, contacting us through forms or email, etc), which may include emails; usernames and password credentials to your account on the Website; message content and/or any other information you choose to provide..You are responsible for ensuring that the information you provide is accurate and up to date.
Push Notifications. In addition, you may opt in to receive push notifications in connection to using our Application. In this case we may send notifications through third-party delivery services such as Firebase Cloud Messaging or similar tools.. We neither save nor store the information contained in such push notifications.. We only store information about number of push notifications sent from our proxy server to users in order to keep statistics. You can opt-out from receiving push notifications by turning them off in your device’s settings.
Device Permissions. We may request access to some other applications on your device, such as photos, camera, calendar, contacts, microphone. We neither save nor store information available in such other applications. We access such permissions only when required for relevant functionality and do not collect or retain such data unless necessary for the requested feature. In case you decide to give such access, but later change your mind – you may opt out such access in your device’s settings.
CiviCRM Credentials and User Data. CiviCRM registered user receives access to his/her CiviCRM account while using our Application. We do not have access to, collect or receive his/her CiviCRM credentials, other data he/she is dealing with while receiving access to his/her CiviCRM account while using our Application, do not hold or share them with third parties.
We may collect your other personal data that is not listed above in this Section 2 in case you provide us with it. We will use such data as described in this Privacy Policy.
Our Website and Application are not directed to children and we do not knowingly collect information from minors. If you believe a child has provided personal data unlawfully, please contact us.
4. HOW DO WE USE YOUR DATA?
Where required by applicable law, we process personal data on one or more of the following legal grounds:
- your consent;
- performance of a contract;
- compliance with legal obligations;
- our legitimate interests, including security, improvement, support, and business operations;
- other lawful grounds permitted by applicable law.
You may withdraw consent at any time where processing is based on consent.
We use your information according to this Privacy Policy in order to pursue our legitimate business interest, including but not limited to: operating the Website and Application; creating and managing accounts; improving functionality, performance, and usability; fixing bugs and preventing abuse; ensuring security; developing new features; conducting analytics; complying with legal obligations; protecting our legal rights.
Information collected automatically helps us to operate, maintain, support the Website and Application, to analyse and better understand their usage and performance, to improve and update them, to understand which parts of our Website and Application are of most interest, to understand your needs and interests, to develop other products and services.
We use your personal information you provide to us in order to maintain your account in our Website, to communicate with you, to reply to your requests, to request feedback from you, as well as to provide you with announcements, updates (for example, new features of our Application, etc.), support, and other information.
We may use your data for marketing and advertising purposes, particularly, in order to promote our services and products.
In case you do not want to receive marketing information from us, you shall refuse from receiving it by following the link contained in each email from us.
We may use your data otherwise in case you agreed to this and/or law requires it.
5. HOW DO WE STORE YOUR DATA?
We store your data on a secure server behind a firewall.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your personal information, the information is encrypted using secure socket layer technology (SSL) and stored with industry-standard encryption. Although no method of electronic storage is 100% secure, we implement generally accepted industry standards.
6. HOW LONG DO WE STORE YOUR PERSONAL DATA?
We store your personal data only for as long as necessary for the purposes described in this Privacy Policy, including while you have an active account on our Website and for one year after its closure for any reason.
In case you are subscribed to our Website updates without having an account on our Website, we store your personal data as long as you are subscribed and for one year after its termination.
Information, that may be automatically collected, is stored for 6 months after its receivement, unless longer term is necessary for the purposes described in this Privacy Policy.
7. WILL YOUR DATA BE SHARED WITH ANYONE?
We may engage third parties (Contractors, Subcontractors, Consultants and others) into operating, maintaining, supporting our Website and Application, answering to your requests and other communication, etc. In this case we may share your information with them and require them to honour and adhere to this Privacy Policy.
Our users may be residents of any country of the world. As well as third parties prescribed above with whom we may share your data. Despite the place where any person is located, we implement generally accepted industry standards, when transferring your information to any third party (in case such transfer takes place at all).
We may share your data in case we are merged with or acquired by another company to the corresponding company. And we may share your information with our affiliated companies.
In addition, we may disclose your personal information if we are required by law to do so. We also reserve the right to disclose such information to our accountants, advisors and attorneys to help us to comply with legal requirements, as well as to prosecute and defend in legal proceeding.
We may share your personal data for any other purpose with your consent.
8. WHAT ARE YOUR DATA PROTECTION RIGHTS?
Please be aware that every user has the following data protection rights:
- the right to be informed – you have the right to know about use of your personal data;
- the right to refuse – you may not provide us with your personal data. But in this case we may not be able to provide you with some services (for example, subscription, your personal account creation and maintenance, etc.);
- the right to access – you have the right to request from us confirmation whether we process your personal data, and request copies of your personal data. We may charge you a reasonable fee for providing you with copies;
- the right to rectification – you have the right to request that we correct any inaccurate data concerning you and/or complete your incomplete data;
- the right to erasure – you have the right to request that we delete your personal data, under certain conditions. In this case we may cancel your account in our Website or your subscription to our Website;
- the right to restrict processing – you have the right to request that we stop processing your personal data, under certain conditions;
- the right to data portability – you have the right to request that we transfer the data concerning you that we have collected to another organization, or to you, under certain conditions;
- the right to object to processing – you have the right to object to our processing of your personal data, under certain conditions;
- the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning him or her or similarly significantly affects him or her – but we do not do anything like that;
- the right to lodge a complaint with a supervisory authority and other applicable rights.
9. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
We use cookies and similar technologies technologies (like pixels, for example, Facebook pixel) on our Website and, where applicable, in the Application to ensure proper functionality, enhance user experience, analyze traffic, and support our marketing activities.
Cookies are small, often encrypted text files, stored in your computer by your browser or application. They help us recognize your device, remember preferences, and understand how users interact with our services.
For further information, please visit allaboutcookies.org.
10. HOW DO WE USE COOKIES?
We use cookies toensure the proper operation of the Website and Application; maintain security and prevent fraud or misuse; remember your settings and preferences;analyze traffic and user behavior; improve functionality and performance; personalize content and communications where applicable; support advertising and remarketing campaigns..
Some cookies are essential for the operation of our services, while others are used only with your consent where required by law.
11. WHAT TYPES OF COOKIES DO WE USE?
We may use both first-party cookies (set directly by us) and third-party cookies (set by trusted service providers).
Strictly Necessary Cookies
These cookies are essential for the Website or Application to function properly and enable core features such as secure login, navigation, access to protected areas, and form submissions.
Without these cookies, certain services may not be available.
Examples: session cookies, authentication cookies, security cookies, load-balancing cookies.
Performance and Analytics Cookies
These cookies help us understand how users interact with our Website or Application by collecting information such as visited pages, session duration, clicks, errors, and traffic sources.
This information is generally aggregated and used to improve our services.
Examples: Google Analytics cookies or similar analytics tools.
Functionality Cookies
These cookies allow our services to remember choices you make and provide enhanced features.
They may store preferences such as language, region, interface settings, or remembered login details (where applicable).
Examples: language preference cookies, UI customization cookies, remembered settings cookies.
Advertising and Marketing Cookies
These cookies may be used to deliver content and advertisements more relevant to your interests, limit how often you see ads, and measure campaign effectiveness.
They may also support remarketing activities across third-party platforms.
Examples: Google Ads cookies, Meta Pixel / Facebook Pixel cookies, remarketing cookies.
Third-Party Providers
We may use third-party services that place cookies or similar technologies on our behalf, including: Google Analytics, Google Ads, Google reCAPTCHA, Meta / Facebook Pixel.
For example, we may use Google Analytics, and Google Ads to advertise our Website, Application, and other products and services across the Internet. Because of these ads relevant for you will be displayed to you by placing a cookie on your web browser.
In addition, such third parties’ cookies may be stored in your computer and may collect your information. And later we may receive such information in full or partially from such third party.
Such cookies typically do not identify you directly and do not give access to your computer or mobile device. In general, the third-party providers will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us.
You can learn about Google policy under the following link – https://policies.google.com/privacy?hl=en.
12. HOW TO MANAGE YOUR COOKIES?
You may manage cookies at any time through:
- your browser settings;
- device settings;
- cookie banner on our Website
You may block or delete cookies through your browser or device settings. However, please note that doing so may affect the functionality, security, or availability of certain features.
Please be aware that Strictly Necessary Cookies are essential for the operation, security, and core functionality of our Website and Application. As a result, such cookies cannot be disabled.
Most browsers also provide tools to control cookies individually. Please refer to your browser’s help section for further information.
13. PRIVACY POLICIES OF OTHER WEBSITES AND APPLICATIONS
Our Website and Application may contain links to other websites or applications. Our privacy policy applies only to our Website and our Application. We are not responsible for the privacy practices of other websites and applications and encourage you to read their privacy statements carefully.
14. CHANGES TO OUR PRIVACY POLICY
We keep this privacy policy under regular review, and we may change it at our sole discretion. In case any changes are made, we place them on this web page. So please review it frequently. Any changes take effect immediately upon their posting on this web page. Your continued use of our Website or Application after any change in this Privacy policy will constitute your acceptance of such change. In case you disagree with our Privacy Policy – please stop using our Website and Application.
15. HOW TO CONTACT US
If you have any questions about our Privacy Policy or our privacy practices, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email us at: info@civimobile.org
If you submit a request regarding your data protection rights, we will respond without undue delay and, in any event, within one (1) month of receipt of the request. Where permitted by applicable law, that period may be extended by up to two (2) additional months taking into account the complexity and number of requests. If an extension applies, we will inform you accordingly.
